Privacy policy

Privacy Policy

At [Fitness Plus UAE], we are committed to protecting your personal information in accordance with the laws of the United Arab Emirates.

📌 Information We Collect

When you place an order or interact with our website, we may collect:

  • Full Name

  • Phone Number (for order confirmation and delivery)

  • Shipping Address

  • Email Address (if provided)

  • Order details and transaction history

🎯 How We Use Your Information

We use your information to:

  • Process and deliver your orders (including Cash on Delivery orders)

  • Confirm orders via call or WhatsApp

  • Provide customer support

  • Improve our services and customer experience

  • Send marketing messages (only with your consent)

⚖️ Legal Basis & Consent (UAE PDPL)

We process your personal data only with your consent and for specific purposes.
You have the right to withdraw your consent at any time.

🤝 Sharing Your Information (IMPORTANT)

To fulfill your orders, we may share your information with trusted third parties, including:

  • Fulfillment / warehouse partners in the UAE

  • Delivery and courier companies

  • Payment and Shopify service providers

These partners process your data only for order fulfillment and are required to protect your information.

🌍 Cross-Border Data Processing

As our operations may be managed from outside the UAE, your data may be processed in other countries while ensuring proper data protection measures are in place.

🔒 Data Protection & Security

We implement strict security measures to protect your data from:

  • Unauthorized access

  • Data misuse or leaks

Your information is stored securely and accessed only when necessary.

📲 Communication (COD & WhatsApp)

By placing an order, you agree to receive:

  • Order confirmation calls

  • WhatsApp/SMS notifications related to delivery

You can opt out at any time.

🍪 Cookies

We use cookies to:

  • Improve website functionality

  • Analyze user behavior

  • Enhance your shopping experience

📊 Your Rights

Under UAE data protection laws, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent

  • Object to certain data processing

⏳ Data Retention

We retain your data only as long as necessary for business and legal purposes.

🔄 Updates to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page.

📩 Contact Us

Email: [info@fitnessplus.ae]
WhatsApp: [+97150231602]